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Tour & Charter Business Operations Manager South Flordia

Miami, FL
United States

Minimum Flight Hours Required
All Other Helicopter Jobs
Manages Others
Experience Required
Degree Required
Employment Type
Work Schedule

Job Description

      Manage the day-to-day operations of a small helicopter services and tour company in the Miami/Fort Lauderdale area.

      Carry out the strategic sales, marketing and operations objectives of the parent company, and provide necessary reporting and updates to parent company leadership.

      Ensure that the quality of customer service is maintained in all business relationships, and assist in pursuing new business opportunities.

      Serve as the initial point of contact for flight customers; responsible for scheduling flight events, responding to customer calls and questions, and greeting customers arriving at the facility. 

      Must be willing to fill multiple roles to include, when necessary: Loading and unloading passengers, performing basic cleaning services of the customer lounge and staging area, and driving the passenger van for pick-up or drop-off.

      Manage daily and weekly flight scheduling requirements through the company website, and ensure that booked flights are correctly logged and reflected on the company website. 

      Processing payments through our online payment gateway.

      Assist in the management of company social media accounts to ensure that information presented to the public is accurate, relevant, and timely.

      Assist with the basic accounting and recordkeeping functions of the company, and work with parent company leadership to ensure accurate accounting practices are in-place and followed.

Job Requirements

      Bachelor’s Degree or equivalent business experience.

      Driven individual with a desire to help grow a small business and pursue new tourism business opportunities.

      Proficient with Microsoft Office and comfortable with Social Media applications (Facebook, Instagram, Twitter).

      Experience with WordPress Content Management System and Plugins is preferred.

      Experience with online payment gateways is preferred.

      Experience in aviation or customer service is preferred.

      Experience in small or mid-sized business management or sales is preferred.

      English / Spanish Bilingual preferred.

       Rotorcraft pilot a plus 


Please e-mail the following:

Cover letter
Resume with Work History
Driver license


Please e-mail resume to rharbison@heliinc.com

E-mails only; no phone calls please