SALARY: $89,265.70 - $116,045.49 Annually
OPENING DATE: 05/10/19
CLOSING DATE: 06/09/19 11:59 PM
Under the direction of the Travis County Executive, Emergency Services, the Program Director is responsible for day-to-day leadership and management of Travis County STAR Flight, the County's public safety, air medical, and rescue program. Must have a strategic mindset and be able to lead and develop team members, including pilots, medical and clinical staff, mechanics, and administrative personnel. Accountable for all aspects of program delivery including planning, staffing, budget, and execution. Interfaces directly with County elected and appointed leadership, department heads, technology teams, vendors, internal teams, and the public. Must have a proven record of managing complex technical programs from concept through delivery in a rapidly changing, fast-paced environment. A successful Program Director must have a broad knowledge of program management principles including building effective teams, management of budgeting, procurement, and logistics, vendor management, and internal and external public communication. Program operations and services include advanced medical care and helicopter air ambulance transport, aerial wildland fire suppression, search and rescue, and law enforcement assistance.
This job classification is a senior management role within the Public Safety/Emergency Services job family. The Program Director works closely with the County Executive, Emergency Services, to develop program strategies and implement operations. This classification is distinguished by serving as the administrator, senior manager, and department head, and leading, developing, and managing through subordinate managers. Requires a flexible work schedule and working under difficult conditions to meet the needs of the department. Works some holidays, nights, and weekends.
DUTIES AND RESPONSIBILITIES:
• Defines the mission, goals, and priorities for STAR Flight in alignment with the County's strategic vision, mission, guiding principles, and goals.
• Establishes procedures and directs activities, operations, and maintenance to ensure STAR Flight program service levels are adequate to meet the needs Travis County residents and visitors.
• Cooperates with local and regional first responder organizations, healthcare providers, government officials, and others to develop emergency response plans and standard operating procedures that effectively meet the needs of Travis County residents and visitors.
• Supervises management staff and oversees development of the STAR Flight work force. Is responsible for all personnel matters pertaining to management and supervisory staff and accountable for all personnel matters pertaining to front-line staff, in alignment with County personnel policies. Seeks and creates opportunities for staff professional development.
• Oversees a process of organizational planning that evaluates structure, job design, and forecasting of staffing and other programmatic needs. Delegates activities, responsibilities, and authority to department staff as appropriate while retaining overall responsibility and accountability for performance and results.
• Directs the development and implementation of department policies, procedures, and controls to promote communication and effective information flow within the department and externally.
• Establishes, oversees, and understands the financial management and performance of STAR Flight. Participates closely in development of the annual program budget. Oversees, monitors, and maintains budget. Provides regular administrative reports including flight program, clinical, operational, and fiscal data.
• Recommends and pursues strategies to promote good customer and community relations. Builds relationships and represents the department to government and regulatory bodies, external agencies, community leadership, and the public.
• Presents critical information to Commissioners Court, boards, county, state, and federal officials, vendors, contractors, the public, and other key stakeholders.
• Performs other program-related duties as assigned.
Education and Experience:
Bachelor's Degree in Business Administration, Operations Management, Aviation Management, Nursing, Public Administration or related field and six (6) years of increasingly responsible experience in emergency medical services, helicopter air ambulance operations, or public aviation operations, four (4) of which were in a supervisory capacity.
An equivalent combination of relevant education and experience.
Licenses, Registrations, Certifications, or Special Requirements:
• Valid Texas Driver's License.
May be subject to the STAR Flight mandated Anti-Drug and Alcohol Misuse Prevention Program.
Drug and alcohol testing shall be conducted as part of the pre-employment process.
Knowledge, Skills, and Abilities:
• Functions, policies, procedures, principles, practices, and techniques of emergency services and public safety operations.
• Supervisory principles, practices, and techniques.
• Federal, state, and local applicable laws, rules, regulations, and guidelines.
• Principles of helicopter operations.
• Clinical Practice Standards of Care.
• State and Federal regulatory and administrative requirements and practices.
• Budget development, process, and maintenance.
• Methods of presentations.
• Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages.
• Verbal and written communication including business writing, grammar, punctuation, and report preparation.
• Program management, including managing subordinate staff and working with all levels of personnel.
• Meeting emergencies.
• Building consensus and teamwork.
• Explaining complex technical problems in non-technical language.
• Planning and organizing work assignments.
• Problem-solving and decision-making.
• Verbal and written communication.
Ability, willingness, and readiness to:
• Provide clear guidance to work of staff members.
• Work as a team member in a diverse organization.
• Communicate effectively.
• Work calmly, effectively, and decisively in emergency situations.
• Reason and make judgments and decisions.
• Prioritize needs, develop and implement plans of action.
• Perform in a stressful environment while maintaining a professional demeanor.
• Work on a wide variety of tasks simultaneously and produce timely and tangible results.
• Establish and maintain effective working relationships with County employees and officials, representatives of outside agencies, and the public.
• Work nights, weekends, and holidays as situations and job demands require.
WORK ENVIRONMENT & OTHER INFORMATION:
Physical requirements include meeting physical ability/strength standards outlined above. Physical requirements include the ability to lift/carry up to 50-100 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Based on aircraft weight limitation pilots in these positions should maintain a maximum body weight of 220 pounds. Must be available to work in inclement weather. Subject to contact with dust, dangerous machinery, noise, fumes, potential harm, vibration, communicable diseases, and hazardous chemicals.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Hours: 8:00 AM to 5:00 PM Monday through Friday
Works some holidays, nights and weekends
Location: 7800 Old Manor Rd, Austin
Department: STAR Flight
Criminal Background Check Required.
Drug and alcohol testing is required for this position.
OUR OFFICE IS LOCATED AT:
700 Lavaca Street, Suite 420
Austin, TX 78701
Program Director Supplemental Questionnaire
*1. What type of degree(s) do you hold? Check all that apply.
High School Diploma or GED
*2. If you have a degree(s), is it in one of the following? Select all that apply.
Other directly related degree(s)
*3. If other, please list degree.
*4. How many years of professional management and leadership experience do you have in emergency medical services, helicopter air ambulance operations, or public aviation operations?
0 to 6 years
6 to 10 years
*5. How many years of senior administrative level experience do you have supervising professional work activities with responsibilities for developing, implementing, and managing goals and objectives with significant organizational impact?
0 to 4 years
6. Are you able and willing to work nights, weekends, and holidays as situations and job demands require?
* Required Question